Dutch Online Shopping Support Specialist to Lisbon, Portugal

Job description:

Description

Do you enjoy helping people and have a passion for online shopping? Are you already living in Portugal and looking for a remote opportunity where you can support customers of one of Europe's leading online retailers? Then this could be the perfect next step in your career!Join our client's team as a Dutch-speaking Online Shopping Support Specialist and work remotely from anywhere in mainland Portugal. Become part of an international team, receive comprehensive paid training, and help customers enjoy a smooth and enjoyable online shopping experience, all from the comfort of your home.Please note: This position is fully remote within mainland Portugal only. The Azores and Madeira are excluded, and relocation or accommodation is not provided.About the companyOur client is a global leader in customer experience management and digital support services, partnering with some of the world's most recognized e-commerce brands. Their multilingual teams provide exceptional customer service across Europe, helping millions of customers with their online shopping experience in a dynamic and supportive work environment.What will you do?-Assist customers with questions about orders, deliveries, returns, refunds, and products.-Help customers navigate the online shopping platform and resolve account-related inquiries.-Investigate and resolve customer issues in a professional and efficient manner.-Accurately document customer interactions and update customer records.-Follow up on ongoing cases to ensure timely resolution.-Deliver an outstanding customer experience with empathy and professionalism.-Identify opportunities to enhance the customer experience while adhering to company guidelines.Candidate profile-Native-level Dutch with fluent English (C1).-Excellent communication and problem-solving skills.-Customer-focused mindset with a positive and proactive attitude.-Previous experience in customer service or e-commerce is an advantage but not required.Employer offers-Permanent remote position from anywhere in mainland Portugal.-Fully paid onboarding and ongoing professional training.-Competitive salary with additional compensation for Portuguese public holidays, Sundays, overtime, and applicable shift allowances.-Private and public health insurance.-Career development opportunities within an international company.-A supportive, multicultural work environment.-Fun online team activities and employee engagement initiatives.-Exclusive employee discounts and benefits.Multilingual Jobs WorldwideMultilingual Jobs Worldwide is a leading recruitment company specializing in connecting multilingual professionals with exciting career opportunities around the globe. With a network of 400+ partners in over 40 countries, we have successfully helped more than 7,500 candidates find their next international career.