Dutch Social Media Support > Flight & 3 Month Accommodation

Job description:

Description

Support one of the most recognized brands in personal health and home care by delivering fast, empathetic, and solution-oriented service to consumers across social media channels. As a Social Media Customer Support Specialist, your goal is to create low-effort, high-quality customer experiences by identifying needs and offering personalized solutions.Key ResponsibilitiesRespond to and resolve customer inquiries on platforms such as Facebook, Instagram, and TwitterDeliver support related to a wide range of Philips Health & Home products (e.g. toothbrushes, irons, small kitchen appliances)Use CRM and internal tools to document cases and track issue resolutionProactively guide customers toward the most efficient resolution, ensuring a low-effort journeyIdentify recurring issues and escalate cases when necessaryQualificationsMinimum of completed secondary educationNo prior experience required; customer service or technical support background is a plusFamiliarity with smartphones, consumer tech, and troubleshooting is beneficial

Requirements

Common Case TypesProduct not working after repairDelayed or missing delivery updatesFunctionality or feature inquiriesBasic troubleshooting (e.g. toothbrush stopped charging)Pre-sales support and comparisonsWho We’re Looking ForNative or near-native Dutch speaker with strong written communicationSolid English skills (B1–B2) for internal communicationDigitally comfortable: able to use CRM tools, social media, and MS OfficeConfident navigating online product info and guiding customersCalm, empathetic, and able to handle customer complaints constructivelyAttention to detail and the ability to manage multiple systems and platforms

Offer

Compensation & BenefitsBase salary: €1,500 gross/month3 months free accomodation. Monthly performance bonus: Up to €200€100 training completion bonusRelocation bonus:€300 after 6 monthsAdditional €300 after 12 monthsPaid training providedWork from home after initial setup phase (based in Thessaloniki, Greece)