Information

  • Sector: Customer Service
  • Contract: Full time

Languages

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Dutch speaker Customer Service for bol.com (m/f)

Portugal » Lisbon

Job description:

Description


<p>Providing customer service in an international environment. This means that you will, among other things, offer assistance, answer questions and provide information to customers.</p>

<p><strong>Bol.com </strong>is one of the largest E-commerce sites in the Netherlands and the market leader in online sales of books, entertainment, electronics and toys. Visitors to the online department have access to more than six million products. Market research shows that the store is one of the most popular stores with customers from the Netherlands and Flanders. </p>

<p><br />• Being responsible for customer questions within a set period of time;<br />• Answering customer questions through troubleshooting;<br />• Identifying possible escalations and resolving them according to the correct procedure;<br />• Collaborating with the back office and other departments to offer a targeted solution to the customer.<br /> </p>

Requirements


<p>• You must have an excellent command of Dutch, both oral and written;<br />• Have an excellent knowledge of the MS Office suite;<br />• Have completed at least VMBO;<br />• Enjoy dealing with people and have excellent communication skills;<br />• Have a professional manner and be able to work within a team;<br />• Have an international mindset;<br />• Be willing to relocate to Portugal;<br />• Have prior experience in a contact centre role, preferably.<br /> </p>



Offer


<p>• Initial flight expenses refund (9 months after signing the contract);<br />• Possibility to live in one of our apartments in Lisbon;<br />• Excellent opportunity within a growing multinational company;<br />• Stable work and career progression;<br />• Investment in training and personal development;<br />• Annual complementary return flight to your home country (within Europe), offered by Teleperformance Portugal; <br />• Free Portuguese language courses, sports activities and organised events.<br /> </p>

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