Dutch speaking Back Office Agent

Job description:

Description

Location: Sofia, Bulgaria Role: Dutch speaking Back-Office AgentSalary:  1,804 EUR gross p/m plus up to 170 EUR performance bonuses gross p/mHours of work: 40 hrs per week, rotational between Monday - Friday: 09h00 EET – 19h00 EET and Saturday: 11h00 EET – 19h00 EETAre you highly organised, detail-oriented, and passionate about delivering excellent customer service? We are looking for Dutch speaking Back Office Agent to join our client's growing team in Bulgaria. In this role, you will manage customer requests from start to finish, ensuring efficient processing, clear communication, and first-time-right resolutions. This is a back-office focused position with a strong administrative component, while also requiring occasional outbound calls to customers when additional clarification is needed.What You'll DoYou will handle a variety of customer-related cases, including:Order Management (Process new customer orders and service requests,  Follow up on existing orders, Ensure accurate and timely completion of all administrative actions)Customer Requests (Manage subscription and account changes, Process administrative updates and service modifications, Resolve customer requests efficiently through written communication)Complaint Resolution (Investigate and resolve customer complaints, Contact customers by phone when additional information is required, Take ownership of cases from initial investigation through to resolution)Credit Note Processing (Review and process customer compensation requests, Approve smaller adjustments independently, Coordinate approval processes for larger amounts)What We're Looking ForPrevious experience in an administrative, back-office, customer service, or operations roleStrong written and verbal communication skillsComfortable making outbound calls to customers when neededExcellent organisational and problem-solving abilitiesAbility to manage cases independently from start to finishStrong attention to detail and accuracyTeam player with a proactive attitude

Requirements

What We're Looking ForPrevious experience in an administrative, back-office, customer service, or operations roleStrong written and verbal communication skillsComfortable making outbound calls to customers when neededExcellent organisational and problem-solving abilitiesAbility to manage cases independently from start to finishStrong attention to detail and accuracyTeam player with a proactive attitude

Offer

What We OfferCompetitive salary of €1,800 gross per monthHybrid working modelComprehensive training and developmentLong-term career opportunitiesRelocation package (flight to Sofia, few days hotel on arrival and assistance with finding long term accommodation)About TalingualAs a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com