Dutch-speaking Customer Advisor Remote in Portugal

Job description:

Description

About the companyOur client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.What will you do?Provide customer support via phone and emailAssist customers with orders, deliveries, payments, and returnsTroubleshoot issues related to online purchasesAct as a point of contact for external sellersProvide information about digital productsEscalate and reroute complex issues to relevant departmentsEnsure a friendly and professional customer experience

Requirements

Fluent in Dutch and English (C1 level)Strong communication and problem-solving skillsCustomer-oriented mindsetAbility to work independently in a remote environmentComfortable handling multiple tasks and responsibilitiesTeam player with a proactive attitude

Offer

Salary of €1,434.82 gross/month (without accommodation)Salary of €1,313.32 gross/month (with accommodation option)Remote work within PortugalFull-time contract (40 hours per week)Rotational shifts from Monday to Sunday, 07:00–23:00International and multicultural work environmentCareer development opportunitiesFull training provided