Information

  • Sector: Customer Service
  • Contract: Full time

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Dutch speaking Customer Care

Germany » Berlin

Job description:

Description


<p> </p>

<p>Dutch speaking Customer Care<br />Berlin, Germany<br /> <br />This position offers you the opportunity to work alongside one of our high profile clients who specialize in internet based searching and video sharing platforms. You will be providing high quality customer assistance to our Client’s customers. In this role you will apply an understanding of their products and drive ROI to an existing customer starting of small and medium business accounts with further development opportunities. Key activities include customer account reviews, up-selling, pro-actively establishing client satisfaction and ensuring adaptation of account optimization.<br /><br />Duties and Responsibilities:</p>

<ul><li>Provide high quality online customer service via phone, chat and email that exceeds the customers’ expectations.</li><li>Deliver efficient troubleshooting and query resolution.</li><li>Assist customers with account optimization through various communication channels including social networks.</li><li>Up-sell additional product features to existing B2B customers.</li><li>Identify, qualify and overcome customer objections.</li><li>Ability to research and develop knowledge of customers products and services.</li><li>Collaborate with other departments to resolve customer escalations within agreed timeline.</li><li>Meet deadlines with a fast paced environment.</li><li>Use initiative to identifying trends and/or process improvements.</li><li>Participate in on-going product training and process up skilling.</li><li>Gain an in depth knowledge and understanding of all online advertising services including PPC, Maps,  Analytics, Shopping and Search.</li></ul>

<p><br />Required Qualifications & Experience:</p>

<ul><li>Fluency in written and spoken Dutch is essential.</li><li>Additionally fluency in English for communication purposes.</li><li>Preferably 1 years’ experience in a customer service related field.</li><li>Excellent communication and negotiation skills and confidence in dealing with customers.</li><li>Comfortable working in an online environment with general computer literacy.</li><li>Strong analytical and problem solving abilities.</li><li>Self-motivation to meet and exceed individual and team targets.</li><li>General knowledge of social media and digital platforms.</li><li>Ability to work individually and as part of a team.</li></ul>

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