Dutch-Speaking Customer Care Specialist for Sunweb

Job description:

Description

As a Customer Care Specialist for Sunweb, you will support customers throughout their holiday planning journey, from answering questions and providing travel advice to managing bookings and resolving issues. Benefit from comprehensive training, flexible working options, travel-related benefits, and an international working environment.What will you do?Handle customer inquiries before their holidays via phone, email, and social mediaProvide accurate information, guidance, and recommendations to customers planning their holidaysProcess new reservations and manage changes or cancellations to existing bookingsAddress and resolve issues or complaints before customers travelDeliver personalized customer service while representing the values of the travel brands you supportSupport customers across both Dutch and English-speaking marketsCandidate profileYou have completed your education; a background in tourism and/or passion for travel is an advantageYou are customer-focused and results-orientedYou can handle stressful situations and enjoy working in a dynamic, international environmentYou have strong written and verbal communication skillsYou are comfortable working with computers and different systemsYou are fluent in Dutch/Flemish and have a good command of EnglishYou enjoy giving constructive feedback and contributing to organizational developmentYou are flexible and available to work evenings and weekendsEmployer offersA 7-month contract with the possibility of permanent employment10% discount on personally booked holidays25 vacation days based on full-time employmentOpportunities to participate in study tripsHybrid working, with the possibility of working from home up to 2 days per week and a €2.45 daily work-from-home allowanceHoliday allowance, year-end bonus, pension plan, and bicycle planDiscount on airline tickets through an availability-based employee travel scheme after one year of employmentFlexible working hours between 08:45 and 20:00 Monday to Friday and between 09:00 and 17:30 on weekends, based on a schedule you can help influencePossibility to work from abroad up to 3 times per year for periods of up to 4 weeks after completing your training/probation periodFull reimbursement of public transport costs with an NS Business Card for commuting and business travel, or a €0.19 per kilometre allowance up to 100 kilometres per dayA 3-week full-time training program at the Amsterdam officeAn innovative and international working environment near Westerpark in AmsterdamSocial events, including an annual party, BBQ, and regular team events