Dutch Speaking Customer Service

Job description:

Description

Dutch-Speaking Customer Support AdvisorLocation: Larnaca, CyprusContract: 2-Year Fixed-Term Contract with the possibility of an Indefinite ContractWorking Hours: Monday to Friday, 11:00–19:30Salary & Benefits• Gross salary: €1,350 per month, increasing to €1,400 after 6 months• Dutch language bonus: €150 gross per month• Uncapped performance bonus based on KPIs, with an average of €250–€300 per month• Performance bonuses are paid together with your monthly salary.• No weekend shifts – enjoy a Monday-to-Friday schedule.Relocation & Accommodation SupportChoose one of the following relocation options:Option 1• €1,500 relocation package paid approximately 2–3 weeks after your start date.• You arrange your own flight and accommodation.Option 2• Flight reimbursement of up to €300.• Opportunity to stay in company accommodation for up to 2 months:o First month freeo Second month only €100• If you stay for just the first month, you will receive a €300 refund.• If you leave before the end of the second month, a daily accommodation fee of €13 will be deducted from the €300 refund.About the RoleWe are looking for a Dutch-speaking Customer Support Advisor to join an international customer service team in Larnaca, Cyprus.You will provide support to customers across phone, email, and chat, helping them resolve console and network-related issues. You will primarily assist with account matters while delivering an excellent customer experience.Your Responsibilities• Provide customer support via phone, email, and live chat.• Assist customers with account-related issues, including password resets and account access.• Support customers with payment processing and billing inquiries.• Troubleshoot console and network-related problems.• Handle complaints professionally and efficiently.• Escalate complex technical cases when necessary.• Ensure every customer receives clear, friendly, and effective support.Candidate Requirements• Dutch: Native or C2 level (required).• English: Minimum B2 level.• High school diploma or equivalent.• Previous customer service, technical support, or call centre experience is an advantage, but not required.• Strong communication and problem-solving skills.• Comfortable troubleshooting technical issues.• Able to handle customer complaints calmly and professionally.What We Offer• Competitive salary with a language allowance.• Uncapped monthly performance bonuses.• Relocation and accommodation assistance.• Monday-to-Friday working schedule with no weekend shifts.• A supportive, international working environment.• A 2-year employment contract with the possibility of an indefinite contract after successful completion.

Requirements

• Dutch: Native or C2 level (required).• English: Minimum B2 level.• High school diploma or equivalent.• Previous customer service, technical support, or call centre experience is an advantage, but not required

Offer

Salary & Benefits• Gross salary: €1,350 per month, increasing to €1,400 after 6 months• Dutch language bonus: €150 gross per month• Uncapped performance bonus based on KPIs, with an average of €250–€300 per month• Performance bonuses are paid together with your monthly salary.