Dutch speaking Customer Service Advisor

Job description:

Description

Location: Greece - work from homeRole: Dutch Customer Service AdvisorSalary:  The Basic net salary is 1000 € net/month (plus the additional Christmas, Easter and Holiday bonus) + Euro 30 net p/m work from home allowance. + 132 euro net p/m for food vouchers plus up to 105 EU gross p/m bonus potential. Working hrs: rotational between Monday to Friday, 9:00–21:00 (8-hour shifts)Support Customers with Everyday Essentials from the Comfort of Your HomeAre you fluent in Dutch and passionate about helping others? This is your chance to join a dynamic and empathetic customer care team—supporting people with vital everyday services, from meal vouchers to home assistance. This is a work-from-home opportunity based in Greece, offering stability, flexibility, and the chance to make a genuine impact in customers' lives.The RoleAs a Customer Advisor, you'll handle inbound calls and emails from Dutch-speaking clients related to two core voucher-based products suc as Service Vouchers (used for Cleaning services, Grocery shopping and Transport assistance for people with disabilities) and Benefit Cards  (Meal and restaurant vouchers, Electronic vouchers for various purchases e.g. Lunch Pass, Sport & Culture Pass, Gift Cards)Key ResponsibilitiesProvide professional support for voucher usage, ordering, reimbursement, and exchangeGuide customers through website login and registration processesAssist with updates to personal dataSupport card and voucher orders, including missing or undelivered ordersFollow up on payments and unreceived chequesAssist with requests for fiscal tax certificatesExplain legal terms and conditions related to voucher usage

Requirements

We are looking for candidates who have:Excellent communication skills both verbally and written in DutchPrevious customer service and /or back office experience desiredFlexible attitudeComputer literateAbility to work from home (home office and good broadband connection)

Offer

Benefits & SalaryThe Basic net salary is 1000 € net/month (plus the additional Christmas, Easter and Holiday bonus). Additional Euro 30 net p/m work from home allowance + 105 EUR gross performance bonus potential p/m + 132 euro net p/m for food vouchers. IT equipment is provided to you if successful. About TalingualAs a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com