Dutch Speaking Customer Service Advisors – Remote

Job description:

Description

Dutch Speaking Customer Service Advisors – Remote (Based Anywhere in Portugal) - Part time role Location: Lisbon, Portugal We are currently recruiting Dutch-speaking Customer Service Advisors for a leading international call centre based in Lisbon. In this role, you will support one of the largest e-commerce platforms in the Netherlands, a market leader in the online sale of books, entertainment products, electronic devices, and toys. The platform offers access to over 6 million products, including new and second-hand Dutch and international books, music, DVDs, games, notebooks, software, mobile phones, televisions, e-readers with thousands of e-books, and a photo album service. Overview Working as part of a customer support team, you will help ensure a professional and friendly customer service experience through phone and email communication. Daily Responsibilities Listen to customers’ questions and concerns, providing clear answers and practical solutions Assist customers with orders, deliveries, payments, and returns Act as a point of contact for external sellers Provide information about digital products and services Escalate and redirect more complex issues to the appropriate departments when required Working Hours Part time roles the working hours for Ascendi part-time are Monday to Friday 06h - 19h Both remote and from the office is an option. Part-time is possible for 20 hours, 25 hours,30 hours or 35 hours.Compensation You can choose between two salary options: Option 1 €1,109 gross per month, full time, so part time is pro rataFree accommodation (private room in a shared company apartment) Option 2 €1,434 gross per month, full time, so part time is pro rataNo accommodation included

Requirements

Native Level Dutch, good English.Most reside in Portugal.

Offer

Compensation You can choose between two salary options: Option 1 €1,109 gross per month full time, so part time is pro rataFree accommodation (private room in a shared company apartment) Option 2 €1,434 gross per month full time, so part time is pro rataNo accommodation included