Information

  • Sector: Customer Service
  • Contract: Full time

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Dutch Speaking Customer Service Specialist

Spain » Barcelona

Job description:

Description

Are you interested in working for a startup? Do you want to work for a company that places research and innovation at the core to change the way energy is used in today's world? Do you love helping others? If yes, and you speak Dutch at a Native Level, then this is a great opportunity for you! 

Our client is a startup in Barcelona, but operating in over 40 countries worldwide! Their goal is to change the way energy is being used in the world within the automobile industry. Design is at the core of what they do, along with innovation and technology driving their day-to-day. We are looking for motivated and dynamic individuals who are keen to join our client in transforming the future of sustainable transportation. As a customer service specialist, you would be delivering high quality services to our clients' customers in your Native Language, resolving customer cases and issues via phone and emails and thereby also providing feedback to make our client's product and services better.

Main Responsibilities:

  • Solve customer cases and issues via info requests, phone calls, and emails;
  • Become an expert in using our ERP system;
  • Manage after sales with customers: repairs, maintenance, etc;
  • Dispatch non-solved issues to L2 support & Engineering;
  • Dispatch issues with Operations, Quality, and Logistics as well as the Sales Team;
  • Provide internal feedback for improvements;
  • Test hardware and software before market launch;
  • Attract new customer and share data with the Sales team;
  • Provide training for new colleagues.

Requirements

  • Native level of Dutch, Full professional level of English
  • Any additional language is a plus
  • Strong IT skills and interest
  • Customer service orientation
  • High level of empathy
  • Teamwork attitude
  • Ability to multitask and be flexible to changes
  • Drive for top performance with respect to quality
  • Flexible, start-up mindset
  • Solutions drove and ability to provide a clear explanation to the customer

Offer

  • Competitive Salary
  • Health Insurance
  • Attractive compensation package
  • Monthly “All Hands” & other team events
  • Unlimited coffee & beverages
  • Flexible working hours
  • Language classes (English & Spanish)

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