Dutch speaking customer support specialist

Job description:

Description

Your job:• Support Specialists provides support to customer’s online orders, throughout the whole journey (eg. delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls and order information review, business related requests).• The Specialist will be handling very sensitive customer and client information, having to follow the standard PCI and GDPR policies;• You will be responsible for interacting with customers, Carriers/Couriers, financial institutions, other CSR’s, and other internal departments.• There is a wide range of responsibilities focused on improving the overall customer experience and maintaining the highest customer service standards at all times.• The Specialist will be required to quickly and effectively recognize and analyze complex problems and escalate to the dedicated team, if necessary, with the help of the Knowledge Base.• All Specialists are expected to be team orientated, combining efforts in achieving the project’s goals.

Requirements

 Flawless communication skills, proficient (both written and oral) in English (B2) and in Dutch (C1);Ability to work in a sensitive and classified information environment is an advantage;Ability to work quickly and efficiently under deadline pressure.Very good accuracy and attention to detail, understanding that small details can make the biggestdifference. Proven ability to work and make decisions with minimal supervision.Proactively utilize strong problem-solving skills to deliver customer-focused solutions.Working in a back-office environment with customer satisfaction in mind Excellent written and verbal communication skillsInterest in self and team KPIs – focusing on what can be done instead of what cannot be.Knowledge of SAP and Back-Office work is an advantage; otherwise, we can help with that.As this job is directly related to order volume, flexibility is required and will occasionally involveovertime work.Extraordinary teammate, thriving in an environment where camaraderie matters.

Offer

Complete relocation package with flight reimbursment and airport pick-up,We take care of all the important formalities such as immigration registration, social security and tax number, and inform them how to open a Portuguese bank account,Annual flight home,Diverse facilities and initiatives to foster a safe and healthy work environment. On-site general clinic, online psychology appointments,Accomodation included for the whole time of the contract,Christmas, holiday and meal allowance + productivity bonuses