Dutch-Speaking Logistics & Delivery Advisor

Job description:

Description

Dutch-Speaking Logistics & Delivery AdvisorLocation: Sofia, BulgariaSalary: €1,690 gross per monthWorking Model: Hybrid — 1 week per month working from the Sofia officeLanguages: Dutch (C1/C2) and English (B2+)About the RoleWe are looking for a Dutch-Speaking Logistics & Delivery Advisor to join our international team in Sofia. In this role, you will provide high-quality customer support while managing logistics and delivery-related enquiries.You will communicate with customers, vendors, delivery partners, and internal teams to ensure packages are delivered efficiently and any issues are resolved quickly and professionally.If you are organised, customer-focused, solution-oriented, and enjoy working in a fast-paced international environment, we would love to hear from you.Key Responsibilities• Provide professional and friendly customer support via phone, email, and chat in Dutch and English.• Track shipments and provide customers with accurate updates regarding their deliveries.• Investigate and resolve delivery issues, delays, missing packages, and other logistics-related enquiries.• Coordinate with consumers, vendors, delivery partners, and internal teams to resolve issues efficiently.• Ensure every customer interaction is handled professionally and with a strong focus on customer satisfaction.• Follow established client policies, procedures, and service standards.• Maintain accurate records of customer interactions and logistics activities.• Stay up to date with relevant client products, services, policies, and processes.• Identify opportunities to improve the customer experience and contribute to team performance.Candidate Requirements• Fluent Dutch — C1/C2 level.• Good English — B2 level or above.• Previous experience in customer service, customer support, contact centre, or a similar role.• Experience within logistics, delivery, e-commerce, or transportation is an advantage.• Strong verbal and written communication skills.• Excellent organisational and time-management abilities.• Strong problem-solving and decision-making skills.• Comfortable working with computers and multiple systems.• Good knowledge of Microsoft Office and Google Workspace/Suite.• Customer-focused, professional, and reliable approach.• Ability to work independently while also contributing effectively to an international team.• High school diploma or equivalent qualification.What We Offer• €1,690 gross monthly salary• Fully paid training.• Stable employment with opportunities for career progression.• Additional health insurance.• More than 50 employee benefits and services to choose from.• Positive and international working environment.• Ongoing learning, coaching, and professional support.• Employee referral bonus opportunities.• Hybrid working model, with 1 week per month in the Sofia office.Relocation PackageFor candidates relocating to Sofia, we provide:• €1,200 gross relocation bonus, paid in two instalments.• 21 days of company-provided accommodation upon arrival.• Support with finding suitable long-term accommodation in Sofia.• Flight tickets to Sofia covered by the company.

Requirements

Candidate Requirements• Fluent Dutch — C1/C2 level.• Good English — B2 level or above.• Previous experience in customer service, customer support, contact centre, or a similar role.• Experience within logistics, delivery, e-commerce, or transportation is an advantage.

Offer

Salary: €1,690 gross per month For candidates relocating to Sofia, they provide:• €1,200 gross relocation bonus, paid in two instalments.• 21 days of company-provided accommodation upon arrival.• Support with finding suitable long-term accommodation in Sofia.