Dutch speaking Order Support Advisor

Job description:

Description

Location:  work from home in PortugalRole: Dutch speaking Order Support AdvisorSalary: 1,360 euro gross per month (this does include the holiday bonus, meal allowance) plus 150 euro gross p/m performance bonus potential Working Hrs: 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern between Monday to Sunday from 07:00 to 00:00.We are currently hiring Dutch speaking Order Support Advisor to join a dynamic international team based in Portugal. This is a fully remote (home office in Portugal) position offering structured training and long-term career opportunities within a fast-paced environment.What You’ll DoAs a Customer Support Specialist, you will assist customers throughout their online order journey, ensuring a smooth and positive experience. Your responsibilities will include:Supporting customers with order-related queries (delivery, shipping, returns, payments, refunds)Handling inbound and outbound contacts via phone, email, and chatInvestigating shipping issues and coordinating with couriers and partnersReviewing order information and processing business-related requestsIdentifying and resolving complex issues, escalating when necessaryContributing to a high standard of customer satisfaction and team performance

Requirements

Fluent in Dutch and EnglishPrevious customer service experience desiredWillingness to learnAbility to multi-task in a busy environmentStable and good internet if working from home (in Portugal)

Offer

Salary: 1,360 euro gross per month (this does include the holiday bonus, meal allowance) plus 150 euro gross p/m performance bonus potential About TalingualAs a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com