Dutch-speaking Service Desk Agent to Budapest, Hungary

Job description:

Description

As an Associate Technical Support Analyst, you will provide first-line technical support for a global IT services and consulting company. You will handle incoming requests via phone, email and remote tools, troubleshoot technical issues, and coordinate incident resolution. Your responsibilities include:Logging, categorising and prioritising incidents and service requests.Providing timely solutions, tracking tickets and escalating when necessary.Maintaining customer satisfaction and service quality according to agreed SLAs.Collaborating with other teams to implement fixes, updates and improvements.Contributing to knowledge base articles and continuous improvement initiatives.

Requirements

• Native or C1/B2 level proficiency in Dutch with excellent English communication skills.• Strong communication and problem-solving skills.• Experience in application support, IT service desk or software development.• Familiarity with Software Development Life Cycle (SDLC) and database technologies.• Proficiency with ITSM tools such as HPSM, BMC Remedy or ServiceNow.• Certifications such as ITIL or MCSE are advantageous.• Ability to work in shift patterns and maintain high customer satisfaction.• EU passport or eligibility to work in Hungary. 

Offer

• Comprehensive training and development opportunities.• Competitive salary and benefits package.• Multicultural working environment.• Opportunities for career growth and advancement.