Dutch Speaking Service Desk Representative

Job description:

Description

DUTCH Speaking Service Desk Representative  Cognizant is one of the world's leading IT professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. We are all over the world, representing the company within Europe with 16 offices. Our Services: Digital Business, Digital Operations, Digital Systems & Technology, Cognizant Consulting. Cognizant Hungary is an outstanding participant of the Hungarian SSC (Shared Service Center) market since 2008 providing multilingual IT services with almost 1000 employees. Job detailsJob location: Budapest, Hungary, 9th District, Mill Park office buildingRole type: permanentFull time employment, 40 hours/weekJob responsibilities Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)Handling end-user calls and web queries via tools, phone and emailDocumentation and precise administration, logging of calls on the ticketing toolDelegation of problems which cannot be resolved on first level to the competent Level 2 teamsKeep the user informed, own and follow-up ongoing casesMaintaining and improving customer satisfaction level

Requirements

Advanced or native in DUTCH language and you have upper-intermediate English language skillsExperienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUSTA university graduate - fresh graduates are welcome!You have willing-to-learn attitude & customer focus mindsetExcellent communication skills – both written and spokenFlexible, multitasking, dynamic personality, team player attitudeYou have logical thinking, good problem solving skillsOpen for working in shifts

Offer

Annual bonus system + Cafeteria packageIn-house trainingsCompany insuranceLanguage course reimbursementFree medical services (Medicover)All You can Move Sportpass + other discount fitness optionsHome office option from Hungary (hybrid)