Dutch speaking Technical/Customer Agent to Sofia, Bulgaria

Job description:

Description

As a Customer or Technical Support Agent, you will represent a Belgian company that is part of a large international group.An international customer experience and contact center company providing high-quality customer support services to well-known global brands. The company offers multilingual support solutions and focuses on delivering excellent customer satisfaction through professional and well-trained teams. Our client is known for its strong employee support, modern work environment, and comprehensive relocation and development opportunities. You will support customers with a wide range of inquiries, including password issues, updating personal information, missing orders, requests for tax certificates, and more.Your role is to listen carefully, fully understand the customer’s needs, and provide the most efficient and effective solution. You ensure that every customer receives excellent service in a professional, friendly, and enthusiastic manner, leaving the interaction satisfied.

Requirements

About YouYou communicate professionally and are solution-orientedYou are fluent in Dutch and have a good command of EnglishYou perform well under pressure and remain focused on the customer, even during busy periodsYou are eager to learn, quick to absorb information, and able to work independentlyCustomer satisfaction is always your top priorityPrevious experience in customer service is a strong plus

Offer

What We Offer:A unique opportunity to work abroad and grow both professionally and personallyA hybrid work model, combining home office and on-site workPaid, comprehensive training and ongoing support from your trainer and team leaderA friendly, close-knit work environment with regular social events and team activitiesA long-term position with exciting challengesA competitive salary with excellent purchasing power in SofiaPerformance-based bonusPrivate health insuranceRelocation PackageAn excellent relocation package is offered.We take care of everything for you, including your travel, hotel, accommodation, training, and all administrative arrangements.