Dutch-speaking Technical Solution Specialist to Brno, Czech

Job description:

Description

Join a newly established international team in Brno, providing IT support to employees of a globally recognized home-furnishing company. The position offers a hybrid work model, comprehensive training, and long-term career opportunities.Main responsibilities:Provide first-level technical support and troubleshoot IT issuesHandle, prioritize, and resolve incoming support casesKeep users informed about the progress of their casesDocument incidents and solutions accuratelyEscalate or assign more complex technical issues when neededCandidate profile:Fluent Dutch and EnglishCzech is considered a plusGood understanding of IT products, services, and terminologyStrong problem-solving and prioritization skillsGood communication and customer service skillsKnowledge of ITIL and Agile frameworks is beneficialWhat the company offers:Hybrid work model in BrnoRelocation package for candidates moving from another EU country25 days of paid annual leavePerformance bonusMeal allowanceMultisport card and benefit cardExpat assistanceTeam-building activitiesLong-term career opportunitiesModern office in central Brno with a game room, silent zone, and kitchen facilities