Dutch-speaking Technical Support Agent in Lisbon, Portugal

Job description:

Description

About the Company:Our partner is a French multinational outsourcing company with 62,000 employees across 170 locations worldwide. For a world‑renowned technology brand, they run a support hub in Lisbon. ResponsibilitiesHandle inbound customer enquiries via phone, chat and email in Dutch.Provide pre‑sales and post‑sales support for products, answering questions and troubleshooting technical issues.Diagnose and reproduce hardware, software and peripheral problems; collaborate with technicians to resolve them.Log cases in the ticketing system, ensure all interactions are documented and maintain a high level of customer satisfaction.Escalate unresolved issues and follow up until resolution.

Requirements

Native-level Dutch (C2) and good English skillsTechnical troubleshooting experience is a plusStrong communication skills with ability to simplify technical topicsPC literacy, Google Docs, and Google Sheets proficiencyFamiliarity with wireless troubleshootingPatient, discreet, and up-to-date with IT trendsSelf-motivated, proactive, and a team playerMust have an EU passport or valid residence permit

Offer

Competitive salary!Full relocation packageLong-term accommodation optionPrivate health insuranceModern offices and facilities in LisbonCareer growth opportunities and internal mobilityDiscounts, events, and multicultural environment