Dutch Speaking Technical Support and Customer Advisor

Job description:

Description

Join a global technology company known for delivering innovative, high-quality consumer electronics with a strong focus on user experience. You’ll be part of an international support team helping customers make the most of their smart devices.Start date: 01/12/25Application deadline: Friday 27/11, 12:00 GR time.The Role As a Technical Support & Customer Advisor, you will support users via phone, chat, and email. Your mission is to provide accurate information, guide customers through troubleshooting steps, and ensure a smooth, professional support experience from start to finish. Your Responsibilities Manage incoming calls, chats and emails Identify customer needs and provide tailored solutions Deliver precise and complete information using the proper tools and methods Carry out guided troubleshooting steps based on technical support standards Maintain accurate customer records and process account-related updates Follow internal procedures, communication guidelines and policies

Requirements

Your Profile Native or near native Dutch Good command of English (B2) Strong communication and active listening skills Customer-oriented with the ability to adapt to different personalities Confident PC user, able to multitask and manage time effectively Empathetic communicator with basic technical understanding

Offer

Working Conditions and Benefits Model: On-site Schedule: Monday–Friday, 9:00 -18:30 Training: 2 weeks (1 week theory + 1 week hands-on) Salary: Competitive salary x 14 + montly performance bonus + 100 euro per month welcome bonus for the first year Benefits: Private life and health insurance with dental and optical care + free use of company gym Your Future Company: 2 French entrepreneurs created a startup in 2000 and today they are leading a global brand. Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are now working with. They became one of the biggest international customer experience solution providers with more than 75.000 multilingual employees in over 50 countries around the world and they are looking for new members to join them in their journey in their Greek hub.