Dutch-speaking Trading Services Analyst, in Krakow, Poland

Job description:

Description

About our partner: Founded in 1974, we invented the concept of financial spread betting. Today, we're the world's No.1 spread betting and CFD provider, with offices in 14 countries and over 195,000 clients worldwide.Recognised as one of Britain's top employers, it's no surprise that this success has come from empowering our people to be brave, innovative and inspiring. Join us, and you'll find the perfect place to showcase your talents and passion. Your achievements will be recognised, and you'll have the support of a collaborative global team. Where you'll work:As part of a connected global team, you'll come to work in a friendly and dynamic environment. Our comfortable, cutting-edge offices contain everything you need to succeed:Agile work spaces and hot desksPrivate quiet roomsBreakout and refreshment areasYou will be based in our Krakow office or work remotely anywhere in Poland.Join us, and you'll be joining the best in an always-moving industry. How you'll progress:Your development is as important to us as it is to you.You'll be rewarded for hard work here, with support to get better at what you do.We work in a fast-paced project environment where change is constant. If you're up for the challenge, you'll have opportunities to try new things and broaden your skills quickly through exposure to the executive team and new experiences.There are many opportunities for you to learn and grow within our organisation. We value and support career mobility and opportunities could well stretch into other marketing capability areas, Centres of Expertise or beyond marketing into the wider business. What you'll get:As well as having the chance to attend regular social events, get funding for your charitable endeavors and join a range of special interest groups, you'll receive an attractive selection of benefits working with us:Flexible working hours and work-from-home opportunitiesPerformance-related bonusesPension, insurance and medical plansCareer-focused technical and leadership trainingTwo volunteering days per yearOne day of birthday leave per yearContribution to gym memberships and moreRelocation package What you will do:We'll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding. Your scope of duties will be focused on:Providing front-line support to our clients across phone, email, web chat, WhatsApp and social media; Answering queries from our client base on all of our products and platforms;Resolving trade queries and disputes;Dealing and executing trades for our clients over the phone (after a relevant training) - this is execution-only dealing (we do not give any trading advice);Providing clients with technical support with our front-end platforms and chart packages;Conducting audit checks and client administration tasks;Participating in and running various local and international projects or initiatives. What you'll be:A degree-level educationFluency in primary support language: Dutch (written and spoken)Fluent competency in English (verbal and written)Excellent interpersonal and communication skillsA logical and analytical approach to problem solvingConfidence to employ basic maths skills, particularly mental arithmetic.Strong organisational and time management skills

Requirements

Founded in 1974, we invented the concept of financial spread betting. Today, we're the world's No.1 spread betting and CFD provider, with offices in 14 countries and over 195,000 clients worldwide. Recognised as one of Britain's top employers, it's no surprise that this success has come from empowering our people to be brave, innovative and inspiring.

Offer

We'll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding. Your scope of duties will be focused on: Providing front-line support to our clients across phone, email, web chat, WhatsApp and social media; Answering queries from our client base on all of our products and platforms; Resolving trade queries and disputes; Dealing and executing trades for our clients over the phone (after a relevant training)