Information

  • Sector: IT Sales/Maintenance&Renewals
  • Contract: Permanent
  • Salary: Less than 18.000 € gross / year

Languages

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Dutch Techninical Solutions Consultant

Spain » Barcelona

Job description:

<p>The role of Technical Solutions Consultant is to resolve customer frontline inquiries and to escalate where appropriate. These inquiries include pre-sales, order management, and technical issues through email and phone support, as well as chat potentially.</p>

<p>Our client is an outsourcing centre which provides customer service, back office, technical support and sales solutions to multinational companies. </p>

<p>The company offers an international, young and dynamic working environment with possibilities of growth.</p>

<p>- Handles basic troubleshooting issues via the telephone and email, addressing both hardware and software related issues <br />- Effectively communicates sales and technical information with customers <br />- Diagnoses and provides a path to resolving technical issues <br />- Report and escalate new customer issues <br />- Ensure excellent customer satisfaction Work with Tier 2 Generalists to resolve or properly close tickets <br />- Manage an individual ticket queue</p>

<p>- Previous experience working in a call center is desired<br />- Excellent customer service skills<br />- Strong written, verbal with an ability to communicate <br /> technical issues in an easy to understand format<br />- Ability to use critical thinking and logic skills to isolate and <br /> resolve technical issues in a timely manner<br />- Ability to communicate technical issues in an easy to <br /> understand format (verbal and written)<br />- Excellent time management, organizational and prioritization <br /> skills Ability to navigate in a Windows or Apple environment - prefer an understanding of both operating systems Some understanding of wireless networks (setting up wireless networks, troubleshooting, for Windows and Apple, etc.)<br />- Excellent interpersonal skills<br />- Aptitude to learn new hardware & software technical <br /> specifications 1 year related experience in one or more of the <br /> following fields, preferred: Customer Service/Support <br />- Environment Information Technology/Help Desk Networking - Familiar with ticketing and telephony systems is preferred <br /> but not necessary Aptitude to learn new hardware & software <br /> technical specifications</p>

<p>- Salary (fix + variable)<br />- Immediate incorporation <br />- Long term contract <br />- Free languages courses in Spanish<br />-International working environment with possibilities of growth <br /> inside the company<br />- Full time job<br />- Plus extra incentives and over achievements bonus<br />- Employee discounts</p>

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