• Sector: Sales and Account Management
  • Contract: Full time


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English Sales Representative - Web Hosting

Spain ยป Barcelona

Job description:


Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work, AENOR and Top Employer), is looking for Sales Representative agentsOur business partner powers the world's largest cloud platform to registrar internet domains and provides web hosting solutions for 18 million customers worldwide. Our objective is to build a “best in the class” customer service & sales team to assist business owners throughout Europe.What you’ll doAs an Inbound Sales Representative, your previous knowledge combined with your communication skills and analytical abilities will be used to help new and existing businesses grow. Using your influencing and relationship-building skills, you will advise existing customers by providing strategic guidance on how to develop a successful journey into specific products, platforms and services. You anticipate how decisions are made, persistently explore and uncover the business needs of your clients.Serve as a trusted consultant with customers to get the most out of a wide range of domain registrar and web hosting products on the use of a delicate range of products and services.Reach assigned sales targetConsistently deliver against assigned sales quota, while prioritizing and delivering outstanding customer experience.Provide strategic recommendations to customers in order to achieve their business goals, including the upselling of additional products and platform features.Master knowledge on one or several core products.Coach colleagues on areas of expertise and take escalation call from those subjects.


1-2 years of customer care & sales experience with a proven record of achieving sales goals in a structured environment.Native level of EnglishTarget and Sales - Oriented, used to KPI'SVerbal skills – Articulate, clear and friendly tone in a neutral accent without dead airComprehension – Ability to clearly understand and respond appropriately to the problem statementsAbility to maintain and manage active engagement during communicationsCapable of managing communication flow and directionKnowledge on internet connectivity and troubleshootingExpertise in web hosting technologies including content management systems commonly used to operate a website such as WordPress or JoomlaKnowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome)Excellent research skills with proficiency in the usage of ‘search’ functionAdaptability to change in schedule and skill set as prescribed by Service DeliveryTeam player that is willing to make adaptations for the benefit of customers and the program's engagement activitiesGoal orientated with a focus on learning and continuous improvementFluent in discovering customer pain points and needsCapable of effectively handling customer objections and driving value add in solutions offeredCapable of effectively utilizing product benefits to drive customer desire to buyCapable of effectively utilizing the full portfolio scope during up-sell and cross-sell opportunities to drive total order valueEffective time management and strong focus on schedule adherence and/or attendance


Salary: 20.631€ gross/year + up to 3.094€ gross/year in bonusReferral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)Relocation Package (flight and economic support for accommodation)3 weeks of initial training.A permanent presence of coaching figures & leaders who will facilitate your personal and professional developmentBi-weekly, monthly or quarterly contestsEmployment with the world's largest CX servicesExcellent & Modern work environment, social arrangements and personal developmentMonthly salary with performance-based bonusDynamic business casual environment with colleagues of all ages gathered in a highly-motivated teamMonday to Sunday; working weekends are rotated, 39h per week; from 14.00 to 22.00Permanent ContractAccess to Teleperformance worldwide development programs

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