English-Speaking AI & Technical Support Specialist | Lisbon

Job description:

Description

Workster is partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company working with advanced AI and generative AI technologies.This is a great opportunity for candidates with a customer support or technical background who are interested in AI and new technologies. You’ll support both consumers and business users while gaining hands-on experience in a fast-growing technology environment.Your Role:Support customers across multiple communication channelsResolve billing, invoicing and account access enquiriesTroubleshoot platform and product-related technical issuesGuide customers on using products and features effectivelyInvestigate and resolve technical problemsDeliver timely, accurate and high-quality customer supportYour Qualifications:Fluent English, written and spokenTechnical background or previous experience in IT/technical support is an advantagePrevious customer service or technical support experience is a plusStrong interest in AI, technology and digital productsExcellent communication and problem-solving skillsCustomer-focused and comfortable troubleshooting issuesComfortable working with rotating shifts in a fast-paced environmentThe Offer:Competitive salary package + performance bonusMeal allowanceHoliday and Christmas allowancesPrivate health and dental insurance22 days of annual leaveComprehensive initial trainingProfessional development and career growth opportunitiesInternational working environment in LisbonOpportunity to work closely with cutting-edge AI technologyImportant:This position is open to candidates currently based in Lisbon, Portugal, who have a valid residence card/work authorization and are available to work from Lisbon.Benefits:Multicultural teamPaid trainingProgressive company cultureCareer development opportunities