English-speaking Microsoft Ads B2B Customer Experts

Job description:

Description

Join our Microsoft Ads B2B Customer Experts team and assist advertisers maximize their online advertising successDo you have solid understanding of Microsoft Advertising (or major PPC platforms such as Google Ads)? Are you comfortable using Microsoft Copilot for advanced tasks? If so, we have an exciting opportunity for you to join our Microsoft Ads B2B Customer Experts team in our state-of-art premises in Piraeus.About the RoleOur team provides expert troubleshooting and optimization support to advertisers using Microsoft Ads for their Pay-Per-Click (PPC) campaigns. In this role, you help resolve technical issues, deliver data-driven recommendations, and empower advertisers to maximize performance and long-term success on the platform.What You Will Do• Diagnose & Resolve Issues: Quickly troubleshoot account setup, billing, disapprovals, conversion tracking, and platform functionality, using a consultative approach to understand each advertiser’s goals.• Provide Clear, Confident Solutions: Deliver timely, professional resolutions and leverage Copilot tools to ensure accuracy, clarity, and trust.• Recommend Performance Improvements: Identify optimization opportunities while resolving issues. Share data‑backed recommendations and educate customers on best practices and new Microsoft Advertising features, including Copilot workflows.• Educate & Empower Customers: Teach advertisers how to use Copilot for campaign creation, reporting, analysis, and optimization. Highlight the value of UET, automated bidding, audience targeting, and conversion tracking.• Build Strong Relationships: Offer proactive, personalized guidance that supports long‑term success.• Support Recovery & Retention: Use active listening, questioning, and empathy to address concerns, rebuild trust, and guide customers toward resolution.What We’re Looking For:Customer Interaction & Relationship SkillsEnglish language fluency (C1/C2)Experience in customer support, account management, or advertiser successProven ability to build trust and manage challenging conversationsHigh emotional intelligence and de‑escalation skillsConsultative mindset with strong diagnostic questioningAbility to explain technical concepts to non‑technical usersTechnical & Platform SkillsKnowledge of Microsoft Advertising or major PPC platforms (e.g., Google Ads)Comfortable using Copilot for analysis, summaries, and recommendationsStrong troubleshooting and problem‑solving skillsAbility to interpret performance data and provide customer‑first solutionsPerformance & Optimization SkillsExperience building or optimizing paid search campaignsUnderstanding of bidding strategies, match types, quality score, and account structureAbility to use Copilot to improve analysis, reporting, and optimization suggestionsSkilled in developing tailored recommendations that improve ROI and retentionNice to HaveDirect Microsoft Advertising experienceBroader digital marketing exposure (analytics, tracking, audiences)Retention or churn‑recovery experienceCRM knowledge (Dynamics, Salesforce, Zendesk, etc.)Familiarity with reporting dashboards or data visualization tools Working Hours and Location:This is an on-site position, in our state-of-the-art premises in Piraeus, GreeceTransportation provided for employees finishing after 10:00 PMWhat We Offera. Compensation & BenefitsCompetitive monthly salary (14 salaries per year)Performance‑based bonuses (role dependent)Referral Program – bring friends and earn bonusesPrivate health care benefitsExclusive corporate discountsb. Career & DevelopmentFull training by certified instructorsOngoing professional development and upskillingOpportunities to grow within a global, multicultural organizationExposure to international markets and projectsc. Work EnvironmentModern offices with comfortable break areasFree online Greek language coursesCompany events and community initiativesGreat Place to Work® Certified employerInclusive culture that values diversity and equal opportunitiesKey TakeawaysJoin the Microsoft Ads B2B Customer Experts team to assist advertisers in optimizing their PPC campaigns.Candidates should have strong Microsoft Advertising knowledge, customer support experience, and excellent communication skills.Key responsibilities include troubleshooting issues, educating customers on Copilot, and providing data-driven performance recommendations.The position is on-site in Piraeus, Greece, offering competitive salary, bonuses, and ongoing professional development opportunities.The workplace features modern offices, transportation for late shifts, and a supportive, inclusive culture.