• Sector: Customer Service
  • Contract: Full time


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Fin&Swe Bilingual Service Desk Agent to Portugal

Portugal » Remote

Job description:


Our clientTheir focus on human-centric innovation is impacting the way the world transforms to a digital future. We see it on a global and local scale and we know that the power of innovation and human connection can create a more trusting, sustainable and responsible world for all. We are looking to grow our team with committed people to work in a challenging, but extremely rewarding environment using the latest technology to offer ground breaking solutions to everyday problems for our customers. This is your world and your opportunity to shape it for the better.Your role:To join our team in Portugal, we are now recruiting multilingual team members, fluent in Finnish and Swedish, to support users who contact our service desk. You will offer assistance to customers and ensure they have a high-quality experience, as well as work closely with your team colleagues to give a quality service to our final customer.You’ll be instigating and driving cultural change to shape an environment in which teams can provide better, faster, more effective solutions, by building upon your existing knowledge and ability. And by shaping your world around working your way, you can shape the way the world learns, travels, buys, lives and works.


Previous experience in the responsibilities describedFluency in Finnish, Swedish and EnglishGood communication skills and team work ability Ability to problem solve and think criticallyKey Performance Indicators - Ensure users have a good experience with Service Desk


Work life balanceCompetitive salaryLife insurance and Private health insurance extensive to family members and since the first day of employmentInternational career in a dynamic and enthusiastic environmentTraining and internal career progression plan upon hiringSeveral discounts available with our partnersThe chance to get involved in our Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusionIKEA voucher to help you build your own home