• Sector: Finance and Shared Services
  • Contract: Full time


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Finnish Collection Officer to Berlin, Germany

Germany » Berlin

Job description:


<p>Our client is an international provider of mobile banking and digital consumer and small business loans, distributed and managed by mobile devices. The company was founded in 2005 with its headquartered in Helsinki, Finland but has expanded rapidly to operate across Europe, Africa, South and North America and the Asia-Pacific region. As a pioneer in digital and mobile financial services technology, our client is at the forefront of the digital banking revolution. Now they are looking for a Finnish collection officer to strengthen their team in Berlin!</p>

<p><strong>Why move to Berlin?</strong></p>

<p>Did you know that Berlin is actually bigger in surface than Paris? The city is spacious because it has less inhabitants and offers many green, open spaces. Berlin is a city with great contrasts between historical monuments, modern architecture and street art, giving it an eclectic and unique atmosphere. The capital is also known for its great variety of sights and attractions, its flourishing music- and art scene and a relaxed yet fast-paced way of life. Freedom thrives in Berlin, and together with the many possibilities to easily explore the city's culture, every type of expat will feel right at home!</p>

<p><strong>The Role: </strong></p>

<p>The Collection Officer is responsible for performing phone calls and e-mails to customers that are past due to understand reasons for delays in payments and negotiate and motivate them to repay their debts. In addition to direct customer service, the Collection Officer is accountable for establishing agreements on debt payments and constant monitoring of payment agreements, finding and updating data to debtors (skip tracing), registering in computer all collections activities.</p>

<p><strong>Your responsibilities:</strong></p>

<ul><li>Phone calls and e-mails to customers that are past due</li><li>Negotiating and motivating customers to repay their debts</li><li>Interview reasons for delays in payments</li><li>Establishing agreements on debt payments, based on customers' financial situations</li><li>Constant monitoring of payment agreements</li><li>Finding and updating data to debtors (skip tracing)</li><li>Registering in computer programs Collections activities</li></ul>


<p><strong>You have:</strong></p>

<ul><li>Minimum Secondary education</li><li>At least 1- 2-year experience in Debt Recovery, Account receivables, Overdue portfolio or similar</li><li>Knowledge of modern customer service and debt recovery is considered as a plus</li><li>Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel)</li><li>Good written, oral and reading communication skills</li><li>Languages – Finnish (Native or Close to Native) – English (upper intermediate level required)</li><li>Ability of the synthetic formulating thoughts, culture and precision of expression</li></ul>


<p><strong>You'll get:</strong></p>

<ul><li>Attractive salary and bonus</li><li>Attractive benefits (e.g. free public transportation ticket, drinks & fruits, state of the art techniques)</li><li>Full-time employment contract</li><li>Possibilities of career development</li><li>Different training programs to support your personal and professional development</li><li>Working in a fast growing, international finance company</li><li>A friendly and collaborative atmosphere with supportive teams in a fun startup-like culture</li></ul>

<p>Interested? Apply today and we will talk more!</p>

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