Are you a service-minded Finnish speaker looking to work for one of the world’s largest IT firms in Budapest? Then please read on! Why Budapest?Living in Budapest is pretty great. Expats in Hungary can expect to pay less for food, medicines, and cosmetics, and monthly public transport costs and average rent are considerably lower than in many countries. Value for money and the opportunity to live well whilst saving money are some of the best reasons to work in Hungary, and you will find the people to be welcoming and accommodating! Tasks:Resolving IT issues of our clients, act as the first point of contact for the customer (Level 1 IT support)Handling end-user calls and web queries via tools, phone, and emailDocumentation and precise administration, logging of calls on the ticketing toolDelegation of problems that cannot be resolved on the first level to the competent Level 2 teamsKeep the user informed, own and follow up on ongoing casesMaintaining and improving customer satisfaction level
Advanced or native in Finnish language and you have upper-intermediate English language skillsExperienced in any customer service – experience gained in an IT Help Desk/ customer support role is an advantage but NOT a MUSTA university graduate - fresh graduates are welcome!You have a willing-to-learn attitude & customer focus mindsetExcellent communication skills – both written and spokenFlexible, multitasking, dynamic personality, team player attitudeYou have logical thinking, good problem-solving skillsOpen for working in shifts
Competitive salary package + Annual bonus system + Cafeteria packageIn-house trainingCompany insuranceLanguage course reimbursementFree medical services (Medicover)All You Can Move Sportpass + other discount fitness optionsHome office option from Hungary40h work week, no weekend work required Does this opportunity sound exciting to you? Do not wait any longer and send your application in! About Nordic Jobs Worldwide Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world. Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.