Finnish-speaking Team Lead in Warsaw Poland

Job description:

Description

Do you want to take your leadership career to the next level in an international environment? Our client is looking for a Finnish-speaking Team Leader to join their office in Warsaw, Poland!Join our client’s dynamic team, guiding and developing a group of customer service associates to achieve top performance and deliver exceptional customer experiences. Benefit from relocation support, comprehensive training, and a multicultural work environment where growth and collaboration are valued.About the companyThis global technology and services leader helps top brands grow through digital solutions and customer experience innovation, specializing in digital content, performance analytics, and customer support across 70+ countries. With advanced tools, training, and career opportunities, it fosters innovation and inclusivity to create transformative business experiences.What will you do?Supervise and manage a team of call center associates, ensuring adherence to policies and performance goalsCoach team members regularly to achieve performance metricsIdentify performance issues and implement action plans for improvementEnsure service delivery meets contractual KPIs and financial targetsHandle escalated customer calls and provide subject matter expertiseConduct team meetings and organize team activities to promote engagementStay updated on internal processes, policies, and proceduresPromote company values through positive leadership and motivationAbout WarsawPoland’s vibrant capital combines modern city life with rich history and culture. With affordable living costs, a welcoming international community, and plenty of entertainment options, Warsaw is the ideal destination for professionals seeking both career growth and quality of life.

Requirements

Proven experience as a Team LeaderExperience in a BPO environment is an advantageFluency in Finnish (C2) and English (B2 or higher)Strong leadership, coaching, and communication skillsAbility to work effectively under pressure and meet deadlinesExcellent organizational and problem-solving skillsWillingness to work on a rotating schedule, Monday–Sunday, between 7:00 am and 8:30 pm, from the Warsaw office

Offer

Competitive salary and benefits Relocation support for candidates moving to Poland Comprehensive training programs Health and wellness benefits, including medical insurance with Luxmed Flexible work schedules Career growth opportunities within a global organization Inclusive and diverse work culture