Finnish-Speaking Zalando Customer Expert

Job description:

Description

Join our Nordic Zalando Customer Experts team and take your career to the next level!Are you fluent in Finnish and passionate about fashion, lifestyle, and delivering exceptional customer experiences? Here’s your opportunity to combine your communication skills with your love for fashion!Join TP Greece and become part of the Customer Care team supporting Zalando, Europe’s leading online platform for fashion and lifestyle.Be part of a dynamic, multicultural team with an unwavering commitment to sustainability, diversity, and inclusion, dedicated to finding solutions for every aspect of the fashion journey.With the support of an experienced team and access to professional development opportunities, you’ll have the chance to strengthen your communication skills, expand your expertise, and build valuable experience while working remotely.Bring your passion for fashion to life – join our team and work from home, after relocating to Greece.What you will do:Be the primary point of contact for customer requests, representing Europe’s most fashionable tech companyUtilize phone calls, e-mails and chats in order to provide a seamless customer experienceHandle inquiries about product orders, payments and deliveries, as well as complaints – always in a professional and timely mannerTurn every customer into a happy customer!Exchange ideas and solutions with your colleagues and collaborate with your team remotelyWhat you will bring:Fluency in FinnishVery good use of English – both in written and spoken languageWork experience in the field of retail is welcomeFamiliarity with e-commerce will be considered an assetExceptional communication & soft skills, as well as a problem-solving mentalityComputer knowledge/tech savvinessAbility to work independently and effectively in a remote environmentA positive and proactive attitudeA willingness to learn, grow, and make the most of the knowledge and experience we offerWhat we offer:Work-from-home opportunityCompetitive monthly salary + 2 extra salaries per yearA generous bonus schemeFully remunerated training by certified instructorsRefer-A-Friend: Bring your friends and receive great bonuses!Health care benefits and numerous other discountsConsistent support for anything you may need along the waySpecial events as well as community & social responsibility initiativesFree online Greek language coursesProfessional growth & development opportunities within a multicultural, safe and fun workplaceWork for a Great Place to Work-Certified Company that fosters diversityThis is a great opportunity to advance your career and work for a multinational company, developing valuable experience and skills while representing one of the biggest brands worldwide.Become part of a company that fosters diversity and offers equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. Find out moreWould you like to see more Finnish speaking jobs options?Do you need even more available jobs?