Fitbit Products Support Specialist with German and English

Job description:

Description

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocateIf you are excited about health and technology, join our Fitbit Team!As a Fitbit Customer Support with German, you will be part of a great team and will:Help our users with any issues they might have via tickets or callsProvide solutions to everyday device use questions on a case-by-case customer-oriented approachIdentify trending issues and bugs from users’ reported issues and communicate them to your supervision teamWork with a passionate team of customer-friendly colleagues from an international backgroundNot bad, right?

Requirements

What we expect from you:Very good knowledge of GERMAN language (B2 or similar) for daily communication with customersGood command of English (B1 or similar) for training and internal communicationBasic understanding of iOS and Android OS featuresDemonstrating empathyDesire to help customers as best as possible and willing to contribute to the team’s success  Result-oriented with personal performanceFriendly and outgoing personalityLooking for a long-term employment

Offer

In return, we offer:Relocation assistanceFlexible working hours optionsFully paid training sessions Stable job and career development opportunitiesAttractive salaryAdditional health insurance50+ benefits and services to choose fromPositive international working environmentSupport and learningEmployee referral bonusesDoes it sound like the perfect job for you? Apply now!About us: TELUS International Bulgaria delivers a next-generation digital solution to enhance the customer experience (CX) for global and disruptive brands. We offer omnichannel CX and trust and safety solutions including content moderation for global customers in over 50 languages. With a team of over 62,000 members worldwide and with over 4,200 of them located in Sofia and Plovdiv, the company is the biggest employer in the CX industry in Bulgaria.We care about the well–being of our employees and we provide equal employment opportunities, prohibiting discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics.