Information

  • Sector: Customer Service
  • Contract: Full time

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Flemish & French Speaking Customer Support Agent in Paris

France » Paris

Job description:

Description

Always dreamed of Paris? This is a golden opportunity to work as a bilingual Flemish and French Customer Care Agent in Paris supporting an international group specialized in home services!

About our client

Our client was founded in 1987, they support more than 550 clients in 15 countries, through a full range of channels via 75 operating centres globally. Thanks to a passionate workforce of more than 42,000 employees they are supporting clients and customers in 23 different languages.

To support a car brand means to have a great understand of how to best how to develop and sell/support your customer with a great understanding and interest in the industry. our client is looking for someone who understands and have a passion in customer support by helping customers with every step of their request in a professional way. 

Why move to France, Paris?

Since the 17th century, Paris has been one of Europe's major centres of finance, commerce, fashion, science, art.  One of the most beautiful cities in the world, is home to historical monuments such as Notre Dame, the Eiffel tower (320m), Bastille, Louvre and many more. Much of the city was re-designed by Haussmann in the 19th century. The night life is rich with the famous cabarets such as the Moulin Rouge, Lido and the Crazy Horse. Gastronomic restaurants offering cuisine of the finest are numerous and at all prices. This are some of the reasons why Paris is a city to fell in love with!

 

About the Position 

You will be responsible for managing all customer requests through different communication channels:

  • incoming calls
  • outgoing calls
  • mails
  • letters
  • chat

You will have to manage the entire customer relationships, from acquisition to termination (resignation), and this for a B2C public, as well as for sales, customer service and technical assistance.

Your areas of intervention:

  • Plumbing
  • Electricity
  • Heating
  • Locksmith

For this activity, you need to have a 360° vision of customer relationships. Be skilled in all communication channels. You must be able to negotiate, listen, provide customer service and have a taste for challenges.

Soft skills:

  • At ease with oral expression, relationship management, team work, dedication, engagement and diligence
  • Sense of service, quality and result, with a customer-oriented twist
  • Dynamic, stress-resistant, reacting promptly and willing to propose solutions

Requirements:

  • Minimum experience of 1 year in customer services (on all of the above-mentioned communication channels)
  • Bilingual in Flemish / French
  • Speaking English is a plus
  • Very good elocution and very good writing skills
  • Listening, service and negotiating skills
  • Showing empathy and reassurance
  • Agility on the office pack and other IT tool

The client offers

  • Permanent contract (CDI)
  • 36 hours/week
  • Full time position
  • Basic salary + bonus per languages used & spoken + performance bonus 
  • 25 days off + 7 days RTT
  • Private medical insurance, pension, lunch compensation

About Multilingual Jobs Worldwide

We are a leading multilingual recruitment specialist agency, connecting European talents with businesses from all over the world.

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.

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