Freelance Swedish Speaking Customer Support Agent

Job description:

Description

Support platform users and respond to inquiries via email within agreed response-time targets.Stay current on publication rules, market trends, and moderation best practices through self-directed learning and any provided onboarding materials or update briefings.Coordinate with the client's support team and other freelancers as needed to ensure consistent, high-quality responses.Share observations and recurring patterns — common user mistakes, frequent questions, and emerging trends — in regular reporting to the client.Provide input and suggestions on how publication rules or policies could be improved to better serve users.Manage complaints and disputes between buyers and sellers, applying company policies and guidelines consistently.Facilitate returns, price adjustments, and claims for damaged or lost packages using the client's internal systems and communication tools.Process payments and refunds accurately and promptly, resolving discrepancies as they arise.Liaise with external partners to resolve support queries and keep transactions running smoothly.Monitor for fraud or policy violations and take appropriate action in line with established protocols.

Requirements

Fluent in Swedish and have good knowledge of English.Flexible and able to make quick decisions in a dynamic environment.Conscientious and reliable – commitment is one of our core values!Eagle-eyed with great attention to details.Caring about people – you will be working with securing the online safety our customers and their users.Ideally interested in marketplaces, shared economy and new technology.

Offer

Flexible schedule — work around your own hours and commitments, as long as agreed response-time targets are met.Remote-first — work from anywhere with a stable internet connection.Be your own boss — manage your own workload.Skill development — gain hands-on experience in trust & safety, dispute resolution, and e-commerce operations, with exposure to real market trends and platform policy work.Requirements & Process NotesThis is a freelance/contractor engagement, VAT registration is required.Shortlisted candidates will be asked to complete a background check before a final offer is made.