Information

  • Sector: Customer Service
  • Contract: Full time

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French Associate Account Manager

Ireland » Dublin

Job description:

Description


<p> </p>

<p>We are looking for talented professionals for the position of Associate Account Manager, supporting the French market from our European Headquarters in Dublin.<br /> </p>

<p><strong><strong>Responsibilities:</strong></strong></p>

<ul><li><strong><strong>B2B Customer Advice & Support</strong></strong><ul><li>Handling all operative queries by the merchants via inbound telephone calls and emails</li><li>Ensuring high customer satisfaction</li><li>Researching and problem solving in order to resolve merchant questions, concerns and issues</li><li>Cooperation with PayPal SMB & Lead Generation teams</li></ul></li></ul>

<p> </p>

<ul><li><strong><strong>Processes</strong></strong><ul><li>Support rollout of process improvements</li></ul></li></ul>

<p> </p>

<ul><li><strong><strong>Stakeholder Management</strong></strong><ul><li>Working in a team environment with strong team collaboration</li></ul></li></ul>

Requirements


<ul><li><strong><strong>Requirements:</strong></strong></li></ul>

<p> </p>

<p>Languages: fluent French + English.</p>

<p>IT Programs: Good Microsoft Office knowledge, Salesforce experience is an advantage</p>

<p>Willingness to travel: little to very little</p>

<p> </p>

<ul><li>Experience in Business Customer Management in online or financial services or e-commerce environments</li><li>Excellent communicative skills</li><li>Good organization and self motivation skills</li><li>Excitement and interest for online payment systems and e-commerce</li><li>Strong collaboration skills</li><li>Passion for Excellence in customer care delivery</li></ul>

<p> </p>

<p><strong><strong>What we offer?</strong></strong></p>

<p><br /> </p>

<ul><li>Be a part of a dynamic entrepreneurial team that helps to shape the payments landscape of the region.</li><li>A concrete experience with a combination of strategic thinking and on-the-ground drive and execution.</li><li>Future career opportunities with international exposure via PayPal’s network of global locations.</li><li>A supportive environment that allows our employees to thrive and learn.</li><li>An opportunity to be a part of a community that has just been voted one of the Best Workplaces in Europe 2017. </li></ul>



Offer


<p>Some of the Benefits offered are:</p>

<ul><li>Competitive base salary and OTE</li><li>25 Days Holiday + Bank Holidays</li><li>Relocation Support*</li><li>Full Health Care</li><li>Employee stock purchase plan</li><li>Educational Assistance Program</li><li>Reward and Recognition Program</li><li>4 weeks extra holiday every 5 years of service</li><li>Free onsite gym</li></ul>

<p>and more……</p>

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