• Sector: Customer Service
  • Contract: Full time


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French Customer Advisor for a Video Game Brand (Remote)

Portugal » Remote

Job description:


Join the winners club. Do you want to be part of a super team whose motto is Play Has No Limits?Are you a top performer looking for the best place to become a CX champion?Are you ambitious and aiming for a victorious career?Are you a French native or fluent with strong English communication skills? We have the greatest challenge for you!  Our client is a world market leader in gaming brands of home video game consoles and production companies.  To be the best of the match as a customer service specialist, your goals will be: Respond efficiently and effectively to all customers’ enquiries within given timescalesDevelop and maintain a full technical knowledge of the client’s products and servicesDeal with all correspondence as requested/requiredAccurately log all calls and in line with proceduresResponsibly maintain and update all job-related administrative formsBe able to recognize when a problem/query should be transferred to another department or a more senior member of the team.  To be a winner in our league, you will need to be talented in the following: Proficient level of French (C1)Intermediate level of English (B1)Previous experience in Customer Service preferredImpeccable communication skillsA calm, cool and level-headed attitude in every situationExcellent self-organizing skillsA proactive approach and willingness to work on own initiativeAbility to work under pressure, in order to achieve deadlines and KPI’sAbility to adapt to a continuously changing environment and proceduresKnowledge of Microsoft Office Pack (Word, Excel)High-speed internet access and appropriate conditions for remote workMust hold EU citizenship or a valid work permit for Portugal Champion’s Award Culture. Looking forward to joining our league and rise the cup? For our heroes the best prizes: Competitive wages and stabilityPrivate healthcare insurancePaid professional technical trainingMonthly performance-based bonusesContinuous learning/development opportunities and competitive career opportunitiesA safe, friendly, creative, innovative and technological organizationInternational and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit) #BeAChampion We are calling up for our unbeaten team! We want your talent. We will make you a champion. Apply today!