Join the winners club. Do you want to help customers all over the world to enjoy wine purchase to the fullest?Are you a top performer looking for the best place to become a CX champion?Are you ambitious and aiming for a victorious career?Are you a French native or fluent with strong English communication skills? We have the greatest challenge for you! Vivino is the world’s largest online wine marketplace and most downloaded wine app, powered by a community of millions. Vivino's unique wine shopping experience make wine discovery and purchase fun. To be the best of the match as a customer service specialist, your goals will be: Provide support to app users and solve customer and suppliers queries regarding purchasing and delivery tracking through written and phone communication Offering solutions to customers in order to help them discover and buy wine in a fun, easy, and effortless wayProvide world class support service and offer solutions to our customers during and after their travels by ensuring timely follow-up, closure and feedbackMeet and exceed our service quality goals, compliance regulations and productivity targetsCreate amazing experience that people value and we are proud ofBe responsible to follow the direction of management and provide feedback To be a winner in our league, you will need to be talented in the following: Native or proficient level of French (C2)Advanced level of English (at least C1) both verbal and writtenStrong communication skills – with excellent phone conversation skills, attentive listening and superior writing skillsAnalytical and problem solving skills with strong attention to detailDesire to learn and advance, be a curious investigator and problem solverHigh-speed internet access and appropriate conditions for remote workMust hold EU citizenship or valid work permit for PortugalBe a local candidate or willing to relocate to sunny Lisbon, Portugal Champion’s Award Culture. Looking forward to joining our league and rise the cup? For our heroes the best prizes: Competitive wages and stabilityPrivate healthcare insurancePaid professional technical trainingMonthly performance-based bonusesContinuous learning/development opportunities and competitive career opportunitiesA safe, friendly, creative, innovative and technological organizationInternational and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit) #BeAChampion We are calling up for our unbeaten team! We want your talent. We will make you a champion. Apply today!