• Sector: Project Manager
  • Contract: Permanent


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French Project Manager

Hungary » Budapest

Job description:

<p><strong>Project Leadership</strong></p>

<ul><li>Accountable and responsible for the company and Customer reporting activities</li><li>Ensures delivery is in line with customer expectation and agreed SLAs</li><li>Reviews and follow-ups of project tasks on regular basis </li><li>Metrics and Quality control of project activities</li><li>Project Quality Assurance activities</li><li>Overall accountability for keeping project SLAs and KPIs</li><li>Design process improvement plan for performance  and service level improvements</li><li>Client / Stakeholder Management, active participation in meetings with key stakeholders</li></ul>

<p><strong>People Management</strong></p>

<ul><li>Performance Evaluation of team members in the performance management tool of the company</li><li>Managing resource planning and shift schedule</li><li>Solving conflicts, issues reported by team members or escalating them to SDM</li></ul>

<p><strong>Knowledge management</strong></p>

<ul><li>Learn and implement new technologies, tools, processes and policies</li><li>Coordinate and follow-up knowledge management process and documentation activities</li><li>Document and share best practices with peers and team members</li><li>Attend all training sessions as planned</li><li>Share knowledge updates on team meetings and individual feedback sessions</li></ul>

<ul><li>At least 3 years experience in IT customer service</li><li>Basic Service Management/ITIL Foundation level knowledge</li><li>Fluency in English language (both oral and written) </li><li>Excellent learning skills and high level of flexibility</li><li>Excellent customer handling skills and effective communication</li><li>Good knowledge of Microsoft Windows XP, Microsoft Office suite and Internet Explorer</li><li>Advanced level analytical and troubleshooting skills</li><li>Good knowledge of standard Service Desk tools and processes</li><li>Flexibility on schedule changes and occasional out-of-office availability</li></ul>

<ul><li>Cafeteria</li><li>A truly multinational team</li><li>Young, dynamic and constantly growing organization</li><li>High-tech office environment</li><li>Long-term opportunities</li><li>Easily accessible workplace</li><li>Competitive compensation package</li></ul>

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