French-speaking Claim specialist in Brno, Czech Republic

Job description:

Description

Do you have a passion for customer service and problem-solving? We are looking for a French-speaking Claims Specialist to join an international team in Brno, Czech Republic.Join a global organization where you will manage customer claims, contribute to process improvements, and deliver outstanding service in a collaborative environment. Enjoy a hybrid work model, comprehensive training, and a relocation package to help you settle into your new role.About the companyOur client is a global leader in digital services and consulting, supporting organizations in more than 50 countries with their digital transformation. With decades of industry experience, they combine AI-powered solutions, innovation, and continuous learning to help businesses improve performance and adapt to changing technologies.What will you do?-Manage and resolve customer claims with professionalism and fairness-Investigate claims thoroughly and determine the appropriate course of action-Ensure compliance with company policies and procedures-Analyze claim trends and identify opportunities for process improvement-Deliver excellent customer service while maintaining high quality standardsCandidate profile-Fluent in French and English (B2 or higher), both written and spoken-Experience required in Finance related positions!-Experience working with CRM systems or claims management software-Strong communication, interpersonal, and problem-solving skills-Ability to multitask and prioritize effectively in a fast-paced environment-Excellent analytical skills and a data-driven approach to decision-makingSalary for the Claim Specialist role: approximately EUR 1,800 gross total per monthEmployer offers-Hybrid work model-Long-term and stable employment-Performance bonus-Compensation or additional days off for working on Czech public holidays-Meal allowance-Benefit card-Comprehensive onboarding and continuous training opportunities-25 days of paid annual leave-Modern office in central Brno with game room, silent zone, and kitchen facilities-Expat Assistance Services-Temporary Accommodation-Regular team-building activitiesAbout BrnoBrno is the second-largest city in the Czech Republic, offering a vibrant international community, affordable living, excellent public transport, and a lively cultural scene. Known for its universities, cafés, and historic architecture, Brno combines the advantages of a modern city with a relaxed lifestyle.