French-speaking Claims Advisor – Brno, Czech Republic

Job description:

Description

Do you have a background in Finance or Accounting and enjoy investigating issues, solving problems, and ensuring fair outcomes for customers? We are looking for a French-speaking Claims Advisor to join an international team in Brno, Czech Republic.In this role, you will be responsible for handling and investigating customer claims, assessing cases, and ensuring that each matter is resolved accurately and in line with company procedures.Join a global organization where you can develop your professional skills, contribute to process improvements, and work in a multicultural environment. The position offers a hybrid working model, comprehensive training, and relocation assistance to help you make Brno your new home.Important requirements: Candidates must have previous experience in Finance or Accounting to be considered for the Claims Specialist position.About the companyOur client is a global leader in digital services and consulting, supporting organizations in more than 50 countries with their digital transformation. With decades of industry experience, they combine AI-powered solutions, innovation, and continuous learning to help businesses improve performance and adapt to changing technologies.What will you do?Review, investigate, and manage customer claims, ensuring fair and accurate outcomesAnalyze financial information and supporting documentation to assess individual casesIdentify discrepancies and determine the appropriate course of actionEnsure all claims are handled in accordance with internal policies and proceduresMonitor claim patterns and identify opportunities to improve existing processesMaintain high standards of accuracy, efficiency, and customer service

Requirements

Candidate profilePrevious professional experience in Finance or Accounting is mandatoryNear-native French and fluent English, both written and spokenExperience with CRM systems or claims management software is beneficialStrong analytical, organizational, and problem-solving skillsExcellent attention to detail and ability to work with financial informationAbility to multitask, prioritize, and meet deadlines in a fast-paced environmentEU citizenship or a permanent residence permit in the Czech Republic

Offer

What does the employer offer?Hybrid working model (3 days per week in the office)Long-term and stable employmentBase salary of 40,000 CZK gross per monthAdditional language bonus of 1,500 CZK gross per monthMeal allowance of 2,000 CZK net per month (100 CZK per working day)Compensation or additional days off for working on Czech public holidaysBenefit card25 days of paid annual leaveComprehensive onboarding and ongoing training opportunitiesModern office in central Brno, featuring a game room, silent zone, and kitchen facilitiesExpat assistance servicesHotel accommodation for up to 2 weeks upon relocationRegular team-building activitiesAbout BrnoBrno is the second-largest city in the Czech Republic, offering a vibrant international community, affordable living, excellent public transport, and a lively cultural scene. Known for its universities, cafés, and historic architecture, Brno combines the advantages of a modern city with a relaxed lifestyle.Important relocation informationThe position is based in Brno, and candidates must be willing to relocate and work from the office 3 days per week.Candidates should have sufficient personal savings to cover their initial relocation expenses, including flights,  and apartment deposits.Hotel accommodation can be provided for up to 2 weeks. Travel costs are not covered.Candidates should be available to start on one of the upcoming biweekly onboarding dates.Candidates must have no pre-planned holidays that would interfere with the initial training and onboarding period.