French-speaking Customer Service in Sofia, Bulgaria

Job description:

Description

Would you like to start an international career in Bulgaria? We are looking for motivated and service-oriented French-speaking candidates to join our client’s growing teams in Sofia across Customer Service, Technical Support, and Content Moderation roles.Join an international work environment where you can develop your communication and problem-solving skills while supporting global customers and digital platforms. Receive full training, career development opportunities, and a relocation package to help you settle comfortably in Sofia.Please be aware EU passport or valid permanent work visa for Bulgaria is mandatory for all applications.About the companyOur client is a global leader in digital customer experience and business process outsourcing, supporting international brands through customer care, technical support, AI operations, and trust & safety solutions. With a strong international presence and multicultural environment, they provide employees with extensive training, career growth opportunities, and modern workplace facilities.What will you do?Provide professional customer support via phone, email, and chatAssist customers with product-related questions and account inquiriesTroubleshoot technical issues and guide users through solutionsEscalate complex cases to relevant internal departmentsReview and moderate online content according to company policiesEnsure that platform content complies with community and safety standardsHandle sensitive content with professionalism and accuracyMaintain high-quality service standards and customer satisfactionCollaborate with international teams in a fast-paced environmentDocument interactions and follow internal processes accuratelyAbout SofiaSofia is a vibrant and affordable European capital offering a unique combination of modern city life and rich cultural heritage. With excellent nightlife, beautiful mountain surroundings, low living costs, and a growing international community, Sofia is an ideal destination for professionals looking to start an international experience abroad.Multilingual Jobs WorldwideMultilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,000 candidates secure their dream jobs.

Requirements

Candidate profile Fluent in French and English Strong communication and interpersonal skills Good technical understanding and problem-solving abilities Ability to work independently and as part of a team Comfortable working in a multicultural and dynamic environment Detail-oriented with strong analytical skills Previous experience in customer support, technical support, or content moderation is an advantage Able to handle sensitive or repetitive content professionally Flexible and adaptable mindset Motivated to relocate and build an international career Permanent work permit for EU

Offer

Employer offers Competitive salary package and performance bonuses Relocation bonus of €1,500 gross to support relocation and initial rental costs 21 days of company-provided accommodation upon arrival Support with finding long-term housing Paid training and continuous professional development International and multicultural working environment Career progression opportunities within the company Modern office facilities in Sofia Private health insurance and additional benefits Social events and team-building activities Full-time employment contract