French-speaking Customer Support or Content Moderation in So

Job description:

Description

Would you like to start an international career in Bulgaria? We are looking for motivated and service-oriented French-speaking candidates to join our client’s growing teams in Sofia across Customer Service, Technical Support, and Content Moderation roles.Join an international work environment where you can develop your communication and problem-solving skills while supporting global customers and digital platforms. Receive full training, career development opportunities, and a relocation package to help you settle comfortably in Sofia.About the companyOur client is a global leader in digital customer experience and business process outsourcing, supporting international brands through customer care, technical support, AI operations, and trust & safety solutions. With a strong international presence and multicultural environment, they provide employees with extensive training, career growth opportunities, and modern workplace facilities.What will you do?Provide professional customer support via phone, email, and chatAssist customers with product-related questions and account inquiriesTroubleshoot technical issues and guide users through solutionsEscalate complex cases to relevant internal departmentsReview and moderate online content according to company policiesEnsure that platform content complies with community and safety standardsHandle sensitive content with professionalism and accuracyMaintain high-quality service standards and customer satisfactionCollaborate with international teams in a fast-paced environmentDocument interactions and follow internal processes accuratelyAbout SofiaSofia is a vibrant and affordable European capital offering a unique combination of modern city life and rich cultural heritage. With excellent nightlife, beautiful mountain surroundings, low living costs, and a growing international community, Sofia is an ideal destination for professionals looking to start an international experience abroad.

Requirements

Fluent in French and EnglishStrong communication and interpersonal skillsGood technical understanding and problem-solving abilitiesAbility to work independently and as part of a teamComfortable working in a multicultural and dynamic environmentDetail-oriented with strong analytical skillsPrevious experience in customer support, technical support, or content moderation is an advantageAble to handle sensitive or repetitive content professionallyFlexible and adaptable mindsetMotivated to relocate and build an international career

Offer

Competitive salary package and performance bonusesRelocation bonus of €1,500 gross to support relocation and initial rental costs21 days of company-provided accommodation upon arrivalSupport with finding long-term housingPaid training and continuous professional developmentInternational and multicultural working environmentCareer progression opportunities within the companyModern office facilities in SofiaPrivate health insurance and additional benefitsSocial events and team-building activitiesFull-time employment contract