French-speaking VIP Account Manager - Cyprus

Job description:

Description

Company Description:Our client aims to lead the global gaming entertainment industry by providing customers with the most enjoyable and trustworthy experience while reinventing the gambling sector. With over 30 renowned brands, they prioritize long-term development and sustainability, revolutionizing for players' benefit and the entertainment industry as a whole. Upholding licensing objectives under the Gambling Act 2005 is paramount, ensuring responsible management of HVC/VIP schemes, prioritizing player well-being over commercial interests. These values are embraced by all employees, new and existing, expected from prospective hires. Job Description:Seeking an Account Manager to foster enduring, trusting relationships with customers, overseeing a portfolio and exploring new sales avenues.Responsibilities entail understanding customer needs, nurturing relationships, generating leads, providing accurate information, meeting sales targets, handling complaints effectively, and maintaining records.Upholding communication procedures, guidelines, and "Safer Gaming" philosophy is vital, along with staying updated on rules, processes, and licensing needs, going above and beyond when engaging customers. What They're Looking For:English fluency and native-level French Proven customer service experience handling VIP clientsStrong phone contact handling skills and active listening Familiarity with CRM systems and practicesCustomer orientation and adaptability to different personalitiesExcellent communication and presentation skillsAbility to multitask, prioritize, and manage time effectivelyProficiency in computer usage and touch typingAbility to perform under pressure with accountability and conscientiousness What's In It For You:Excellent work environmentAttractive salary package with monthly incentive bonusMonetary vouchers for special occasionsFully equipped kitchen and in-house entertaining spaceOptions to enroll in medical and pension plansExciting company activities and opportunities for professional advancement Relocation Perks:2 return flights per year, transportation, and free accommodation for 2 weeksMonthly rent allowance and medical insurance assistancePractical assistance with finding suitable housing for a great start in Cyprus.