French Technical Support Agent in Lisbon, Portugal

Job description:

Description

Are you tech-savvy and fluent in French with a passion for problem-solving? Step into the world of tech support for the world’s most renowned search engine in vibrant Lisbon, Portugal!Join a dynamic team, gain international experience, and develop your technical skills while enjoying full relocation support and a multicultural workplace in the heart of Europe.About the companyOur partner is a French multinational outsourcing company that makes business easier for the world's most renowned brands by managing their customer support with utmost professionalism and customer orientation. Join a family of over 62,000 highly motivated colleagues across 170 locations and 49 countries. Seize the opportunity to become part of a multicultural team, a fast-paced environment, and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide!What will you do?Provide French-language technical support via phone, chat, and emailResolve customer issues and document all case informationEnsure customer satisfaction across all support channelsAssist with pre-sales, inquiries, and technical troubleshootingHandle customer escalations and follow documentation processesCollaborate with technicians and update ticketing systems in EnglishRepresent the company with a positive and professional approach

Requirements

Native-level French (C2) and fluent in English Customer support or Technical support experience is an advantage, but not required Excellent communication skills to simplify complex topics Patient, proactive, and team-oriented Highly confidential with sensitive information EU passport or valid residence permit

Offer

Competitive salary Option for long-term accommodation in Lisbon or Porto Work from Lisbon, Porto or Homeoffice in Portugal Private health insurance with dental plan (after 6 months) Career growth and international opportunities Multicultural work environment with colleagues from 15+ countries Modern Lisbon/Porto offices with employee discounts, events, and mobility options Multilingual Jobs Worldwide Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.