• Sector: Finance and Shared Services
  • Contract: Full time


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German Collections Teammate

Ireland » Dundalk

Job description:


<p>Our Credit Collections team provides exceptional customer support, guidance and program knowledge through high quality, positive interactions with every customer to obtain the best possible result. As an Agent within Credit Collections, you will perform a range of collection duties including monitoring the status of aging accounts and obtaining payment on delinquent accounts, while building and maintaining a professional interaction with customers at all times by phone (and email/SMS). An Agent within Credit Collections exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in a collaborative team environment.<br /> </p>

<p><strong>Fluent German & English are required for this role.</strong></p>

<p><strong><strong>Core Duties</strong></strong></p>

<ul><li>Contact customers via automated dialler system and email/SMS transmission in an effort to identify payment options on past due accounts to bring account in positive standing as well as construct individually tailored solutions for all facets of the customer’s repayment management through the use of education and debt repayment plans (80%)</li><li>Research and resolve inquiries verbally, in writing, and online (20%)</li></ul>


<p><strong><strong>Knowledge & Proficiencies</strong></strong></p>

<ul><li>Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customer</li></ul>

<ul><li>Strong written (email & SMS) communication utilizing proper grammar and punctuation</li><li>Ability to work independently while making sound business decisions on case information.</li><li>Well-developed sense of urgency and follow through</li><li>Ability to learn and adapt to new software technologies</li><li>Strong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, Excel).</li></ul>


<ul><li>2 years of experience working in a fast-paced customer-facing environment (Collections experience desired).</li></ul>


<p><strong>Why join PayPal...</strong></p>

<ol><li>We were recognised as one of the ‘Best Places to Work in Europe 2017’</li><li>We are hiring full-time permanent positions – enjoy job security while you help us revolutionise the payment industry!</li><li>We offer a competitive salary and performance related bonus</li><li>Wellness is one of our core values, and we have an amazing benefits package that includes 25 days paid annual leave (in addition to public holidays), and education allowance to support your future growth, a sabbatical* program, a company pension scheme and health insurance for you and your partner/ dependents.</li><li>We advocate professional development and offer international & domestic career progression opportunities.</li><li>We understand relocating can be difficult, so we offer a relocation package* to support you in your move to join us.</li></ol>

<p>Not to forget…we also have a free onsite gym with personal trainers, a subsidised restaurant with a professional chef team, onsite Costa Coffee, a subsidised private commuter bus service, food zones & games rooms, family fun days, active social groups and so much more... </p>

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Daniel H

I live in Dundalk