German Customer Advisor for a travel website based - Greece

Job description:

Description

Work and live in Athens as a German-speaking customer service representative for a travel website. Discover new countries, enjoy the sun and culture, and become part of a multilingual team.Support Booking.com customers via telephone, email and chat with regard to reservations, payments, cancellations and changes Provide information, resolve complaints, and process refund requests Assist Booking.com partners with managing extranet accounts Strive to meet key performance indicators (KPIs), including customer satisfaction (CSAT), average handling time (AHT), and quality scores

Requirements

Native German speakers or C1 level with excellent communication skills Good English skills (B2 level or higher) for internal training and communication Ability to work in a team and advanced PC skills (Windows, troubleshooting, keyboard shortcuts) Ability to multitask in a fast-paced environment No prior experience is necessary, but a background in customer service or hospitality is an advantage

Offer

Competitive salary with annual increases after 12 and 36 months 100% work from home for ultimate flexibility 3 weeks of paid training to help you get started Become part of a team that supports over 1,200 cities worldwide Work in a multilingual team that serves customers in German Opportunities for advancement with one of the most recognised brands in the travel industry