German Customer Advisor for Banking Services (Full Remote)

Job description:

Description

Are you ready to start a new professional adventure in Portugal? Join an international financial services project and support German-speaking customers with their banking and digital account needs. This is a great opportunity to grow your career in customer service while enjoying the Portuguese lifestyle, with the flexibility of a fully remote position from Portugal.Your day to dayHandle customer inquiries via phone, email, and chat in German.Support customers with account access, login issues, and password resets.Assist with banking transactions, online banking tools, and card-related issues.Respond to queries about financial overviews, transactions, and services.Collaborate with internal teams in English to resolve more complex cases.Deliver clear, friendly, and professional customer support.Use digital tools and internal systems to manage customer requests efficiently.

Requirements

Native-level German speaker with strong communication skills.Fluent in English, both written and spoken, as it is the internal communication language.EU citizenship or a valid work permit for Portugal.Customer-oriented mindset and problem-solving attitude.Comfortable using digital tools, apps, and online platforms.Willingness to relocate to Portugal, with relocation support provided.Ability to work remotely from Portugal in a professional and reliable way.Flexibility to work weekends and night shifts on a rotating schedule.

Offer

Fixed-term Portuguese employment contract of 12 months, renewable.Monthly gross salary up to €1,643.42, depending on the accommodation option.Performance bonus and night shift compensation.Paid training and full onboarding.Private health insurance from day one.Relocation package including airport pickup, flight reimbursement, and a room in company housing.Annual flight home covered.Free Portuguese language courses.Access to exclusive social events and sports activities.Work remotely from Portugal while being part of an international and multicultural team.Supportive work environment with opportunities to grow within a dynamic financial services project.