Information

  • Sector: Customer Service
  • Contract: Full time

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German Customer Care & Litigation Officer

France » Paris

Job description:

Description


<p>DKR are working with a great international Customer Support company operating 8KM outside of the stunning Paris city centre, infact its 8KM exactly from Champs Elysee. You will be working with an established leading Automotive Manufacturer (Japanese) and its respective customers by coordinating test drives requested by the customers and answering any queries or questions that are thrown your way!</p>

<ul><li>The customer care agent is entirely in charge of all pre-litigation cases (analysis, risk management, researches, recommendations and advises)</li><li>He/she  supports internal clients on legal aspects</li><li>He/she is the interface between all parties involved (clients, brand referring, consumers associations, legal bodies…)</li><li>The agent deals diplomatically with written correspondences</li><li>The agent updates the database and manages administrative tasks</li></ul>

Requirements


<p>Soft skills:</p>

<p>· Excellent oral and written communication skills</p>

<p>· Analytical et Synthesis capability</p>

<p>· Diplomacy, excellent interpersonal skills, active listening & commercial sense</p>

<p>· Dynamic, stress-resistant, proactive and willing to propose solutions</p>

<p>· Organized, thorough and independent</p>

<p>· Sense of service, quality and result, with a customer-oriented twist</p>

<p>· Relationship management, team work, dedication, engagement and diligence</p>

<p> </p>

<p>Know-how:</p>

<ul><li><strong>Excellent mastery of German both linguistically and culturally  </strong></li><li><strong>Mastery of litigation affairs law</strong></li><li><strong>Fluent English</strong></li><li>Mastering techniques of distant customer relationship management: advice, care, etc.</li><li>Good knowledge of basic computer tools and specific software</li><li>Knowledge of the car industry would be an advantage</li></ul>



Offer


<ul><li>Permanent contract – 36h/weeks – amplitude of working hours from 8am to 8pm from Monday to Friday and 8am to 2pm on Saturdays.</li><li>Base salary: 2154€ gross per month + performance bonus (maximum 152 € per month)</li><li>25 days off + 7 days RTT</li><li>Private medical insurance, life insurance</li><li>50% of transport fee reimbursed</li><li>Lunch compensation</li></ul>

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