Information

  • Sector: Customer Service
  • Contract: Full time

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German Customer Care Team Lead

Ireland » Dublin

Job description:

Description

An exciting opportunity to join a growing international tech company in Dublin leading a team of customer care professionals to give platform users the best possible experience. You are a dynamic individual who thrives in fast-paced work environments. You are also able to lead a team with emotional intelligence as well as a strong believer in data and technology being able to improve people’s lives.


The role:

  • Lead your team, whilst always helping them give the best customer service experience possible to platform users
  • Handle customer service escalations with care and expertise
  • Meet goals and KPI’s as a team, assist your team in every way possible to meet these goals
  • Assist in the growth of your team and the company, whether through interviewing new hires or giving a helping hand through training
  • Constantly trying to improve customer service systems, and make the customer experience better
  • Contribute to the growth of the business

Requirements

The candidate:

  • Fluent English & German
  • Managerial experience with 2+ years leading a customer facing team
  • Strong organisational, interpersonal, and leadership skills as well as strong emotional intelligence
  • Strong tech knowledge, project management skills, and ability to multitask and prioritise
  • The ability to lead and motivate a team, improve the business, and deliver results

Offer

If you are interested in this role, please apply via the link below.

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