An exciting opportunity to join a growing international tech company in Dublin leading a team of customer care professionals to give platform users the best possible experience. You are a dynamic individual who thrives in fast-paced work environments. You are also able to lead a team with emotional intelligence as well as a strong believer in data and technology being able to improve people’s lives.
- Lead your team, whilst always helping them give the best customer service experience possible to platform users
- Handle customer service escalations with care and expertise
- Meet goals and KPI’s as a team, assist your team in every way possible to meet these goals
- Assist in the growth of your team and the company, whether through interviewing new hires or giving a helping hand through training
- Constantly trying to improve customer service systems, and make the customer experience better
- Contribute to the growth of the business
- Fluent English & German
- Managerial experience with 2+ years leading a customer facing team
- Strong organisational, interpersonal, and leadership skills as well as strong emotional intelligence
- Strong tech knowledge, project management skills, and ability to multitask and prioritise
- The ability to lead and motivate a team, improve the business, and deliver results
If you are interested in this role, please apply via the link below.