German Customer Care – Work by the Beach in Varna, Bulgaria

Job description:

Description

About the RoleAre you a native German speaker with strong English skills looking for a new adventure in a beautiful seaside city?Our client, a global leader in customer experience and digital solutions, is expanding their team in Varna, Bulgaria — a vibrant coastal city known for its beaches, sunny weather, and excellent quality of life.Varna offers a significantly lower cost of living than Sofia, making it an ideal destination for anyone who wants an affordable, relaxed lifestyle while still enjoying all the benefits of a modern European city.As a Customer Support Specialist, you will act as the first point of contact for customers, assisting them mainly through chat and email (with minimal voice calls).What You Will DoRespond to customer inquiries via chat and email (minimal voice calls)Document all interactions accurately in the CRM systemFollow company communication guidelines and proceduresEscalate complex cases when necessary while keeping the customer informedNavigate multiple internal systems simultaneously

Requirements

What You BringNative level German (C2)Good English (B2)Strong written communication skillsGood computer literacy and ability to multitaskHigh attention to detailPrevious customer support or customer-facing experience is a plusWillingness to work on-site in VarnaInterest in sports or iGaming is an advantage

Offer

What Our Client OffersAttractive salary with performance bonusFull relocation package to VarnaPermanent, stable employmentWork entirely from the Varna office21 days of paid annual leaveAdditional health and life insuranceMeal and gift vouchersTransportation allowanceEmployee recognition programsIndividual training & clear career progressionA modern office with cozy relaxation areasThe opportunity to live in Varna — a beautiful seaside city with great weather, beaches, and a much lower cost of living than Sofia