Information

  • Sector: Customer Service
  • Contract: Full time

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German Customer Service Administrator

Ireland » Athlone Co Westmeath

Job description:

Description


<p><strong>JOB PURPOSE</strong></p>

<p>To manage the day to day Customer Service activities including the process of orders/ answering the phones.</p>

<p><strong>Responsibilities: </strong></p>

<ul><li>Work as part of a multi-disciplinary team, ensuring all orders received via telephone, fax, post, etc. are processed accurately and promptly upon receipt.</li></ul>

<ul><li>Ensure that all customer queries - order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc - are handled and resolved satisfactorily.</li></ul>

<ul><li>Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer. Ensure all product complaints are escalated to the appropriate department.</li></ul>

<ul><li>Maintain regular contact with the warehouse and purchasing dept. to co-ordinate deliveries, returns, etc.</li></ul>

<ul><li>Act as principal contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts.</li></ul>

<ul><li>Liaise with the sales force on a regular basis as regards quotations, orders, product queries, and general information from customers.</li></ul>

<ul><li>Process billing corrections on time and in accordance with the company policy.</li></ul>

<ul><li>Process returns from the customer on time and in accordance with the company policy</li></ul>

<p> </p>

Requirements


<p> </p>

<ul><li><strong>Fluent in English and German</strong></li><li>Business or other relevant 3rd level qualification desirable</li><li>6 months + working in a fast-moving customer service environment.</li></ul>

<ul><li>Excellent communication skills and a professional telephone manner.</li><li>A self-starter / “Can do” approach and attitude</li></ul>

<ul><li>Ability to work effectively within a multi-cultural team towards strict deadlines.</li></ul>

<ul><li>Accuracy and attention to detail are paramount</li></ul>

<ul><li>Flexibility – willingness to help other colleagues to meet deadlines</li></ul>

<ul><li>Demonstrated computer skills, preferably word processing, spreadsheet, database, and other applicable software programs.</li></ul>